Pilgrimage Trip...

Pilgrimagetrips.com is a subsidiary of Aladdin Tavel, Syracuse New York.
Our 28 years of experience in planning Pilgrimage Trips will benefit you greatly.

A Pilgrimage Trip - Frequently Asked Questions:

What should I do if I lose my ticket?
If you should lose your ticket prior to your departure date please contact Pilgrimage Trips immediately. We will fax a copy of your original ticket to the airlines. You will need to arrive at the airport extra early and sign a Lost Ticket Indemnity Form, and pay the airlines a $100 reissuing fee. If you should lose your ticket during your trip please immediately inform your tour escort who will advise us, so that we may follow the same procedure.

What should I do if my flight is cancelled or delayed?
If your flight is cancelled or delayed it is imperative that you work DIRECTLY with the airlines at the airport to arrange for alternate flights or protection. Please note that once your tickets have been issued or you have check-in for your flights, Pilgrimage Trip can no longer make any changes to your flight itinerary. This can ONLY be done by the airlines. In such case, remember, the squeaky wheel gets the grease, so be persistent. However, it is important to remember that it is not the airline agents fault, so try your best to remain courteous to them, as you may find that you receive more assistance this way. Please be advise that the airlines are not required to offer reimbursement for personal expense or overnights when delays/cancellations occur due to weather. We strongly recommend the purchase of Traveler's Insurance for this reason. However, if you find that you have no luck with the airline personnel, please contact Pilgrimage Trips and we shall do all in our power to assist you.

What should I do if I miss my flight due to my late arrival at my departure airport?
If you should miss your flight, due to your own late arrival at your departure airport, it is imperative that you work DIRECTLY with the airlines at the airport to arrange for alternate flights. You will incur additional costs (minimum of $200 per person) for such changes. Please note that you should contact Pilgrimage Trips once your alternate arrangements have been made so that we may arrange for a private transfer (at your expense) if necessary.

What happens if I miss my group transfer upon arrival?
You may miss the group transfer which is included in your package. In such circumstances you will need to pay for your separate private transfer, which you may submit a claim to the airlines for reimbursement upon your return to the USA. Please remember to save your receipts. We strongly recommend the purchase of Traveler's Insurance for this reason.

What happens if I have a problem or complaint during my trip?
If you have any problems, concerns, or complaints during your trip, please communicate them IMMEDIATELY to your tour escort. Your tour escort is at your disposal to assist you with all your needs including issues with your hotel room, meals, etc. Remember, there is very little that can be done to undo a problem once you have returned home, but, most of the time your tour escort can address any concerns you may have swiftly. However, if the issue is not resolved to your satisfaction by your tour escort, then please contact our office.

What should I do if I want to change my ticket after I've departed?
If you would like to change your ticket for any reason once it has been issued you MUST work DIRECTLY with the airlines. You will incur additional costs (minimum of $200 per person) for such changes, if the issue is health related your insurance will cover the additional expenses.